Refund policy

Refund, Return, Replacement & Cancellation Policy

General Policy

  • All sales are final.

  • Orders cannot be cancelled once they have been placed.

  • We do not offer refunds, returns, exchanges, or store credits except in cases where the wrong item is delivered or the item arrives damaged during transit.

  • An uninterrupted unboxing video is mandatory for any claim regarding damage, defects, incorrect products, or missing items.

  • Claims submitted without a complete unboxing video will not be accepted.

  • Any approved return or replacement request resulting from customer error may be subject to handling and shipping charges.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during transit, defective, or different from what was ordered, you must notify us within 24 hours of delivery.

To process the claim, you must provide:

  • A clear and continuous unboxing video recorded from the moment the sealed package is shown until the product is fully displayed.

  • Clear photographs of the received item and packaging.

  • Your order number and contact details.

Claims that do not include a complete unboxing video will be automatically rejected.

After verification, we may, at our sole discretion:

  • Provide a replacement (subject to availability), or

  • Offer an alternative resolution if a replacement is not possible.

Size & Fit Responsibility

Please carefully review all measurements, sizing information, and product descriptions before placing an order.

  • Product measurements are clearly mentioned on each product page.

  • Customers are strongly encouraged to compare the listed measurements with their own garments using a measuring tape before purchasing.

  • All measurements are taken manually and minor variations may occur.

As every item is unique, we do not provide refunds, returns, exchanges, or replacements for:

  • Incorrect size selection

  • Fit-related issues

  • Personal preference changes

  • Color perception differences due to screen settings

The responsibility for selecting the correct size rests entirely with the customer.

Contact Us

If you believe you have received a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with all required evidence.

Failure to comply with the above requirements may result in the rejection of the claim.